Refund policy

Refund & Return Policy

Last Updated: July 29, 2026

At GoodieBuddie, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

3-Day Return Policy

We accept returns within 3 days of the delivery date.

To be eligible for a return, the item must:

  • Be unused, unworn, and in its original condition.

  • Be returned with all original packaging, tags, and accessories.

  • Include proof of purchase (order confirmation or receipt).

Returns requested after 3 days of delivery may not be accepted.

Damaged, Defective or Incorrect Items

If you receive a product that is:

  • Damaged,

  • Defective, or

  • Different from what you ordered,

please contact us within 48 hours of delivery.

To help us process your request quickly, please provide:

  • Your order number

  • Clear photos of the product

  • Photos of the packaging

  • A brief description of the issue

After verification, we will arrange a replacement, exchange, or full refund at no additional cost.

How to Request a Return

To initiate a return, contact our customer support team within 3 days of receiving your order. Please include:

  • Your order number

  • The reason for the return

  • Photos of the item (if applicable)

Once your return request is approved, we'll provide instructions for returning the item.

Refunds

Once we receive and inspect your returned item, we'll notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. The time taken for the amount to appear in your account may vary depending on your bank or payment provider.

Return Shipping

  • If the return is due to a damaged, defective, or incorrect item, GoodieBuddie will cover the return shipping costs.

  • For returns due to a change of mind or other customer-related reasons, the customer is responsible for the return shipping charges unless otherwise stated.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Personalised or customised products

  • Gift cards

  • Items marked as "Final Sale" or "Non-Returnable"

  • Products that have been used, damaged after delivery, or returned without their original packaging

Order Cancellation

Orders can be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. However, you may request a return after delivery if your order meets the eligibility criteria outlined above.

Contact Us

If you have any questions about returns, refunds, or exchanges, please contact our customer support team or contact.goodiebuddie@gmail.com and include your order number so we can assist you promptly.

Thank you for choosing GoodieBuddie. We appreciate your trust and are committed to providing you with a smooth shopping experience.