Returns & Replacement

Not quite right?
We'll fix it.

If something isn't what you expected, or arrived damaged, here's exactly how to return or replace it. Simple, quick and fair.

3 daysReturn window from delivery
3 daysTo report a damaged item
5 daysRefund after approval (working days)
12–24 hrsTypical reply time
01

Return window

You can raise a return request within 3 days of delivery. After 3 days, we're unable to accept returns or exchanges.

We keep the window short because we're a small team working with limited stock. It helps us keep prices honest for everyone.

02

What can be returned

Eligible for return
Unused and in its original condition
Original box, tags and accessories intact
Bought at full price
Not returnable
Items bought on sale or with a discount code
Used, washed or altered items
Opened beauty & personal care items (hygiene)
Requests raised after 3 days of delivery
03

How to send it back

Doorstep pickup

Our courier partner picks it up from your address. A ₹140 pickup fee is deducted from your refund.

Ship it yourself

Send it to the return address we email you. You pay the shipping, and nothing is deducted from your refund.

Shipping it yourself? Use a tracked courier, especially for orders above ₹4,000. Return shipping costs aren't refundable, and we can't take responsibility for parcels that get lost without tracking.

04

Refunds

1We receive it

You get an email as soon as your return reaches us.

2We check it

Our team inspects the item and emails you the outcome.

3You get refunded

Within 5 working days of approval, to your original payment method.

Prepaid orders are refunded to your original payment method. For COD orders, we refund to your UPI ID or bank account.

Refund not showing yet? Check your bank statement first, then your bank or card provider, as it can take a little time to reflect. Still nothing? Email us and we'll look into it right away.

05

Damaged or defective?

So sorry! If your goodie arrived damaged or defective, we'll send a free replacement. Just reach out within 3 days of delivery with:

Your order number
Clear photos of the item
Unboxing video, if you have one

Replacements are for the same product only. We can't swap it for a different product or size.

Before you start

1Your order number (in your confirmation email / SMS)
2Choose return or replacement
3Clear photos for damaged or defective items
4We reply within 12–24 hours with the next steps

Raise a request

Photos can't be attached here. After submitting, WhatsApp or email us the photos with your order number.

Need a hand?
Email support@goodiebuddie.com or WhatsApp us · Mon–Sat · 10am–7pm